Contact information

Customer Support

Questions about our 3D-printed products, an existing order or a personalised lithophane? Get in touch:

Email: sales@creative3dnovelties.com
Phone / text: 07495 412878

Support hours: Monday to Friday, 9:00 am–5:00 pm, excluding UK bank holidays.
We aim to respond within two working days.

If you’re ordering a lithophane from a physical 35mm slide or negative, please contact us for mailing and packing guidance before posting your original.

Business Address

For general correspondence, please write to:

Creative 3D Novelties
10 Gayton Sands
Middlesbrough
TS5 8TS
United Kingdom

Please contact us before sending a return so we can provide the appropriate instructions. If you’re sending an original slide or negative for an order, contact us first for packing guidance.

Business Information

Trade name: Creative 3D Novelties
Business structure: Sole trader
Proprietor: Peter Cryer
VAT status: Not currently registered for VAT. Product prices do not include VAT; any applicable delivery charge is shown at checkout.

Commercial licensing: Hive 3D Printing Commercial Licence Holder (Hive ID: UX9M40R7BY). Please see our Licensing & Designer Credits page for product-specific designer credits.

If we cannot resolve a complaint together, UK consumers can seek guidance from the Citizens Advice consumer service.