Privacy policy
Privacy Policy
Last updated: 8 April 2026
Who We Are creative3dnovelties ("we", "us", "our") is the data controller responsible for your personal information. We are based at 10 Gayton Sands, Middlesbrough, TS5 8TS, United Kingdom. Contact: sales@creative3dnovelties.com | 07495412878.
What Personal Information We Collect We may collect and process the following:
- Contact details — name, email address, phone number, billing and delivery address
- Financial information — payment details (processed securely via Shopify Payments; we do not store card data)
- Transaction information — order history, products purchased, returns
- Account information — login credentials if you create an account
- Device and usage data — IP address, browser type, pages visited, referral source
- Communications — emails or messages you send us
How We Collect Your Information
- Directly from you when you place an order, create an account, or contact us
- Automatically via cookies and similar technologies when you browse our site
- From third-party services such as Shopify, payment processors, and analytics providers
How We Use Your Information We process your personal data on the following lawful bases under UK GDPR:
- Contract performance — to process and fulfil your orders, handle returns, and provide customer support
- Legal obligation — to comply with applicable laws and regulations
- Legitimate interests — to improve our services, prevent fraud, and send relevant marketing (where you have not opted out)
- Consent — for email marketing where you have explicitly opted in
Who We Share Your Information With We may share your data with:
- Shopify — our e-commerce platform provider (see Shopify's Privacy Policy at shopify.com/legal/privacy)
- Royal Mail — for order fulfilment and delivery
- Payment processors — to securely handle transactions
- Analytics providers — such as Google Analytics, to understand site usage
- We do not sell your personal data to third parties.
International Transfers Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 6 years in line with UK tax obligations.
Your Rights Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data ("right to be forgotten"), where applicable
- Restrict or object to processing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at sales@creative3dnovelties.com. We will respond within one calendar month.
Cookies We use cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences via your browser settings. For more detail, please refer to our Cookie Policy
Marketing Communications If you have opted in to marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
Children's Data Our site is not intended for children under the age of 13. We do not knowingly collect personal data from children.
Complaints If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to This Policy We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Continued use of our site constitutes acceptance of the updated policy.
Contact For any privacy-related queries: sales@creative3dnovelties.com | 10 Gayton Sands, Middlesbrough, TS5 8TS, United Kingdom.