Shipping policy

Shipping Destinations & Rates

Where we ship: We currently ship to UK addresses only.
Shipping cost: We charge a flat rate of £4.99 per order for tracked UK delivery.

Made-to-Order Production Times

Our products are 3D printed to order in the UK.

Standard orders: Please allow approximately 5–7 working days for production, inspection and dispatch.
Busy periods: During exceptionally busy periods, production may take up to two weeks.

Personalised Lithophane Orders: Physical 35mm Slides & Negatives

Our current lithophane panel is made from a customer-supplied physical 35mm slide or photographic negative only. We do not accept digital photo uploads for this product.

Before posting: Place your order, then contact us for the mailing address and packing guidance. Please do not post an irreplaceable original until we have confirmed these details.

Postage to us: You arrange and pay to send your original to us. We recommend using a tracked service and packing it carefully.

Making time: Please allow approximately 5–7 working days after we receive your original to make the panel and prepare it for dispatch. The time it takes your original to reach us is additional.

Return of your original: We return your slide or negative in the same package as the finished panel, using Royal Mail Tracked 48.

UK Delivery & Packaging

We pack orders carefully using protective materials suited to the item.

Carrier: Royal Mail Tracked 48.
Transit estimate: Typically 2–3 working days from dispatch, according to the carrier. Delivery times are estimates, not guaranteed dates. If an order is delayed, missing or damaged, please contact us so we can help resolve it.

Estimated Timeline for Lithophane Orders

After your physical slide or negative arrives with us, allow approximately 5–7 working days to make the panel, followed by an estimated 2–3 working days for UK delivery. That is typically around 7–10 working days from our receipt of your original to delivery, subject to busy periods and carrier delays. It does not include the time taken for your original to reach us.

Questions & Delivery Support

For packing guidance, mailing details or help with a delivery, contact us:

Email: sales@creative3dnovelties.com
Phone / text: 07495 412878