Refund policy
Returns accepted within 14 days of delivery for any reason. Return shipping is free on faulty or damaged items. Return window: 14 days. Return cost: Buyer pays (free for faulty/damaged items)
Refund Policy
Returns We have a 14-day return policy. We accept returns within 14 days of delivery for any reason. To start a return, contact us at sales@creative3dnovelties.com within 14 days of receiving your order. Do not send items back without first requesting a return, as these will not be accepted.
Please note: custom or personalised items are exempt from change-of-mind returns and can only be returned if faulty or defective.
Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 14 days.
Exchanges We only offer exchanges for items that are faulty, damaged, or not as described. We do not accept exchanges for change of mind or incorrect size selection.
Eligibility To be eligible for a return, items must be in their original packaging where possible. You'll need your receipt or proof of purchase.
Return Shipping Where an item is confirmed as faulty or damaged, we will cover the cost of return postage. We will provide a prepaid label or reimburse reasonable return postage costs upon receipt of evidence. For change-of-mind returns, return postage is the buyer's responsibility.
International Returns For orders shipped to the United States, Canada, or Australia, return postage is the responsibility of the buyer in all cases, including faulty or damaged items. We are unable to provide prepaid international return labels. In the event of a confirmed fault or damage, we will offer a replacement or refund without requiring the item to be returned, at our discretion.
Right to Cancel (UK Consumers) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right, contact us at sales@creative3dnovelties.com within 14 days. Return postage costs are the responsibility of the buyer. Please note that custom or personalised items are exempt from this cancellation right.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve this promptly.
Reporting Damaged or Faulty Items: If your item arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at sales@creative3dnovelties.com with your order number and clear photographs of the damage. This allows us to investigate promptly with our courier where necessary. Failure to report damage within 48 hours may affect our ability to raise a claim with the carrier, though we will always endeavour to find a fair resolution. For confirmed damage or faults, we will offer a replacement or refund — international customers will not be required to return the item.
Non-Returnable Items The following cannot be returned: custom or personalised products, sale items, and gift cards.
Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 14 days. If more than 14 days have passed since approval, contact us at sales@creative3dnovelties.com.